Need help? Email support@synara.co.uk. Include the email on your Synara account, the page or feature you were using, what happened, and any error text. Never send us your password, one-time code, card number, API key or Session ID in a public post.
support@synara.co.ukAccount
Sign-in failures, verification codes, legal acceptance, account state and dashboard access.
Studio plugin
Session ID connection, plugin presence, task approval, Studio syncing and installation issues.
Billing
Pro activation, subscription status, duplicate charges, cancellation and refund requests.
Privacy & legal
Data requests, deletion questions, legal notices and concerns about how Synara processes information.
What to include in a bug report
- the exact page or feature;
- what you expected to happen;
- what happened instead;
- the approximate time and date;
- browser and Roblox Studio version when relevant; and
- the exact error message, with secrets removed.
Security reports
For a suspected security vulnerability, email support@synara.co.uk with “Security” in the subject. Please do not exploit a suspected issue against other users or destroy data to prove it exists.