Refund Policy

1. What this policy covers

This Refund Policy applies to paid Synara subscriptions and other paid digital services offered through synara.co.uk unless a checkout page or separate written offer states different terms.

2. Recurring Pro subscriptions

Synara Pro is a recurring subscription. The price, currency and billing interval are shown before you confirm the purchase. Stripe processes the payment and may issue the relevant receipt or invoice.

After a successful charge, Pro access generally continues until the end of the paid billing period, even if you cancel renewal earlier. Cancellation normally prevents the next renewal rather than creating an automatic refund for the current period.

3. Voluntary refunds

Except where mandatory law says otherwise, Synara does not promise refunds simply because a user changes their mind, uses fewer credits than expected, does not use the service, or dislikes generated output. AI output can be imperfect and that fact alone does not create a refund right beyond applicable consumer law.

4. Duplicate or erroneous charges

If you were charged twice for the same subscription period, charged after a cancellation that had already been successfully processed, or charged because of a demonstrable billing error on our side, contact support. We will investigate and, where appropriate, reverse or refund the erroneous amount.

5. Service problems

If a material service failure means you did not receive the paid service, contact support promptly and describe the affected period and feature. We may consider a proportionate remedy where appropriate, without limiting rights you have under mandatory consumer law.

6. Statutory cancellation rights

Depending on your country, purchasing a digital service online can create statutory cancellation or conformity rights. Where a statutory right applies, we will honour it. The exact effect of beginning performance of a digital service during a cancellation period can depend on the consumer law applicable to your purchase and the disclosures or consents given at checkout.

7. How to request a refund

Email support@synara.co.uk from the email associated with the account. Include the approximate charge date, the amount, and the reason for the request. Do not include your full card number or security code.

8. Chargebacks

Where a billing issue can be resolved directly, please contact support first. Nothing in this policy prevents you from using rights granted by your payment provider, card issuer or applicable law.

9. Cancellation is not the same as a refund

Cancelling a subscription and obtaining a refund are separate actions. Unless applicable law or an approved exception requires a different outcome, cancellation stops future renewals while the current paid period remains active until it ends.

10. Changes to this policy

We may update this policy to reflect pricing, billing flows or legal requirements. The effective date above identifies the current version.

11. Contact